Shopify Ping lets you use the power of live chat to grow your Shopify business. Talk to visitors and send messages as they browse products on your store and consider making a purchase. Answer product questions, provide recommendations, and offer discounts to improve your chances of making a sale.

Build customer relationships and manage conversations from multiple online messaging services with a single app – for free.

A BETTER BUYING EXPERIENCE
Customers who chat with a brand are nearly three times more likely to complete a purchase and half as likely to return their order. Ping can help you turn more visitors into customers through chat.

Use Ping to:
Save time by managing customer conversations from multiple messaging services within a single inbox
Never miss a customer message with push notifications on your Android device
Support your customers effortlessly and turn conversations into sales

Ping supports managing customer conversations from popular chat services:

SHOPIFY CHAT
Shopify Chat is a free instant messaging tool built by Shopify that lets visitors chat live with you while they’re browsing your online store.

APPLE BUSINESS CHAT
Let customers contact you with the Messages app on their iPhone, iPad, or Mac. Follow up with customers even after they leave your store.

FACEBOOK MESSENGER
Chat with Facebook users who message you through Facebook Messenger.

Shopify Ping is designed exclusively for use with your Shopify store.


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FEEDBACK & SUPPORT

Visit the Shopify Help Center